11kk FAQ — Withdrawals, Live Casino, VIP and Support

Yes, 11kk always recommends withdrawing to a mobile wallet registered in your own name for security. Whether you withdraw to bKash, Nagad or Rocket, the number must be linked to your account and registered in your own name. This speeds up payment processing and avoids any verification issues.

The minimum withdrawal amount at 11kk is ৳500. Requests below this amount will not be processed. Make sure your balance is at least ৳500 before submitting a withdrawal request. For deposits, the minimum amount is different — it is ৳200.

Yes, 11kk processes withdrawals 7 days a week, 24 hours a day. Whether it is night or Friday–Saturday — you can submit a request at any time. Funds typically arrive within 30 minutes to 3 hours. Processing may take a little longer during busy periods, but the service does not stop outside business hours.

The standard withdrawal processing time at 11kk is between 30 minutes and 3 hours. bKash, Nagad, Rocket or Upay — the same timeframe applies to all mobile wallets. The same policy applies to bank transfers as well. It is best to wait after submitting a request rather than contacting support immediately.

No, winnings from a bonus must meet the wagering requirement before they can be withdrawn. The wagering requirement for 11kk's welcome bonus is 10x — meaning the bonus amount must be wagered 10 times. Example: deposit ৳1,000, receive ৳1,500 bonus, balance becomes ৳2,500 — to withdraw, you must first wager ৳15,000 (৳1,500 × 10).

Yes, at 11kk you can withdraw via bank transfer in addition to mobile wallets. Funds can be sent directly to major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. The bank account must be registered in your own name. The minimum withdrawal limit of ৳500 also applies in this case.

Yes, 11kk's live casino is fully functional on mobile browsers. On any Android or iOS smartphone, you can open a browser and play live dealer games directly. An Android APK and iOS app are also available through official channels. A good internet connection will keep the live stream smooth.

Teen Patti is a three-card game where you win if your three cards beat the dealer's hand. In Andar Bahar, one card is drawn and you bet on whether the next card of the same value will appear on the "Andar" (left) or "Bahar" (right) side. Live versions by Evolution and Ezugi are available at 11kk.

In live roulette, a wheel is spun and you bet on which pocket the ball will land in. You can bet on a specific number, red or black, or odd or even. European and American roulette tables from Pragmatic Play Live and Evolution are available at 11kk.

Baccarat has two sides — "Banker" and "Player". You can bet on either side or on a tie. The side whose cards total closest to 9 wins. A small commission is deducted on Banker bets. 11kk has live baccarat tables from SA Gaming and WM Casino.

The minimum bet at 11kk's live casino tables varies by game and table. There are separate tables for players with different budgets — from low-stakes tables to high-roller tables. You can check the limits for each table in the game lobby before joining.

11kk's cashback is calculated on your total net loss for the week — that is, a percentage of what remains after subtracting your total winnings from your total losses for the week is returned to you. Example: as a Gold member, if your net loss for the week is ৳20,000, you receive ৳20,000 × 0.6% = ৳120 cashback.

By playing regularly at 11kk and increasing your deposits, you can gradually move up to higher VIP tiers. Tier changes are based on your playing pattern and volume — specific turnover figures are not disclosed, but active and regular players are upgraded automatically.

11kk has a total of 4 VIP tiers:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

Cashback is added to your account automatically.

11kk Platinum VIP members receive up to 0.8% weekly cashback along with priority support. Withdrawal requests are processed faster, early access to special promotional offers is available, and there is an option to communicate with a dedicated account manager.

11kk VIP cashback is generally credited to your playing balance, which you can use to play games. Whether withdrawal conditions apply depends on the cashback tier — for detailed terms, visit the Terms & Conditions page. Under standard rules, cashback is directly usable.

New registrants at 11kk start their VIP journey at the Bronze tier, which already offers up to 0.2% weekly cashback. By playing regularly, you can be automatically upgraded to the Silver, Gold, and Platinum tiers — no separate application is required.

11kk has two main contact channels — live chat and email. Live chat provides immediate assistance, while email lets you describe issues in detail. Both channels are available in Bengali and English. No phone number is provided.

Yes, 11kk's support team can assist fully in Bengali. Bangladeshi players can describe their issues in their own language. Support is also available in English. Language will not be a barrier — contact us in whichever language you are comfortable with.

Having the following information ready before contacting 11kk support will help resolve your issue faster:

• Your registered username or email address
• A description of the issue — when it happened and what occurred
• Transaction ID or bet details (if applicable)
• Screenshots (if possible)

Yes, 11kk provides live chat support 24 hours a day, 7 days a week. Whether it is night or early morning, a representative will be available on live chat at any time. You can also send an email at any time and a reply will be sent as quickly as possible.

If your account is locked or suspended, contact 11kk's live chat or email support immediately. Confirm your identity using your registered email and username. The support team will review the situation and provide a resolution as quickly as possible. If the lock was for security reasons, some information may be requested to verify your identity.

Yes, 11kk takes responsible gaming seriously. If you need to set a deposit limit, self-exclude, or take a gaming break, the support team will help. For more details on this, read the responsible gaming guidelines. All services are for those aged 21+ — play by minors is strictly prohibited.