11kk Terms and Conditions

The following words and phrases used in these terms and conditions carry specific meanings, which are clarified here for the reader's convenience:

• "11kk" or "Platform" — refers collectively to the https://11kkapk.cam website and all related services, mobile applications, and features.
• "User" or "Member" — any person who accesses services through a registered account on the 11kk platform.
• "Account" — the personal profile given to a member after registration on the site, which stores their financial transactions, bet history, and bonuses.
• "Services" — all online gaming, sports betting, live casino, and related features provided by 11kk.
• "Terms" — the full set of rules, conditions, policies, and guidelines stated in this document.

By reading and agreeing to these terms, you confirm that you will follow all the rules set out here. If you do not agree with any of the terms, please do not use the platform.

To open an account on 11kk, members must provide accurate and complete information in the registration form. Registering with false or incomplete information, or using another person's identity, will be treated as a breach of these terms.

2.1 Single Account Requirement

Each user may operate only one account. If multiple accounts are found under the same person's name, all accounts will be closed and all associated bonuses and winnings may be forfeited.

2.2 Identity Verification

11kk reserves the right to verify a member's identity at any time to ensure security. This process may require a national ID card, passport, or other government-issued document. Withdrawal requests may not be processed until verification is complete.

2.3 Password and Account Security

It is your responsibility to keep your account password confidential. Do not share your login details with any third party. Report any unauthorised access to the 11kk support team immediately. 11kk will not be responsible for losses resulting from your failure to keep your account secure.

Users must be at least 21 years of age to access gaming and betting services on the 11kk platform. Use of the site by minors is strictly prohibited.

Providing a false age during registration is a serious violation. In such cases, the account will be closed and no winnings will be returned.

3.1 Geographic Applicability

11kk is specifically set up to serve users in Bangladesh. If the site is accessed from a country where online gaming is legally prohibited or restricted, the account may be closed.

11kk handles financial transactions through Bangladesh's popular mobile banking and bank transfer methods.

4.1 Accepted Methods

The following methods can be used for deposits and withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).

4.2 Limits and Processing Times

• Minimum deposit: ৳200 (for each method).
• Minimum withdrawal: ৳500.
• Withdrawal processing time: generally completed within 30 minutes to 3 hours.

4.3 Account Verification and Withdrawals

A member's identity and payment method may be verified before a withdrawal request is processed. Withdrawals may be temporarily delayed while verification is in progress. It is recommended to withdraw using the same method used for the deposit.

11kk offers members various types of bonuses and promotional offers. Each bonus has specific conditions that should be read carefully before accepting.

5.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. This bonus can only be withdrawn after completing wagering of 10 times the bonus amount.

For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. Before withdrawing, you must complete ৳1,500 × 10 = ৳15,000 in wagering.

5.2 General Conditions for Bonus Use

• Bonus funds are not cash; they can only be withdrawn after the required wagering is completed.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• After accepting a bonus, the wagering requirement must be met within the set time limit.
• If wagering conditions are not met, the bonus and any associated winnings may be cancelled.

5.3 VIP Cashback Programme

The 11kk VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs for each tier — up to 0.2% for Bronze, 0.4% for Silver, 0.6% for Gold, and 0.8% for Platinum. Cashback is calculated based on the net loss for the week.

Example: as a Gold member, a net loss of ৳20,000 in one week gives ৳20,000 × 0.6% = ৳120 cashback.

The 11kk platform offers various game services including slots, live casino, fishing games, and sports betting. All games are operated through third-party software providers.

6.1 Game Results

All game results are determined by Random Number Generator (RNG) technology. Game outcomes cannot be altered through any pre-planning or manipulation. Published RTP (Return to Player) values are long-term statistical averages — they do not guarantee winnings in any single session.

6.2 Technical Issues

If a game is interrupted due to a server outage, loss of internet connection, or software error, 11kk will use reliable records to determine the result of that round. In such situations, 11kk's decision will be considered final.

The following activities are completely prohibited on the 11kk platform and will be treated as a serious breach of these terms:

• Playing games or placing bets using any automated software, bots, or scripts.
• Operating multiple accounts to abuse bonuses.
• Exploiting platform vulnerabilities or technical errors to gain an unfair advantage.
• Cheating, match fixing, or using fraudulent tactics in games.
• Using the platform for money laundering or any unlawful financial activity.
• Attempting to gain unauthorised access to another user's account.

11kk reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If a breach of any clause of these terms is proven.
• If a member fails to cooperate with identity verification or provides false information.
• If evidence of bonus abuse or fraudulent activity is found.
• If an account has been inactive for an extended period.

8.1 A Member's Right to Close Their Own Account

A member may request to close their own account at any time. Before the account is closed, the remaining balance can be requested for withdrawal via a verified withdrawal method. As part of responsible gaming, a member may also voluntarily place temporary limits on their account or close it entirely.

11kk treats the protection of members' personal information as a top priority. Information provided during registration is used only for operating the service, verifying identity, and meeting legal obligations.

Full details on how data is collected, stored, and used can be found in our Privacy Policy. Personal information is not sold or transferred to third parties, though it may be shared in a limited way with partner parties when required by law or to ensure security.

9.1 SSL Protection

All financial transactions and personal data on 11kk are protected by SSL encryption technology. This ensures that your sensitive information is always transferred securely.

11kk believes that online gaming is a form of entertainment — it is not a guaranteed source of income. We encourage members to play consciously and within their means.

Gaming addiction can harm a person's personal, family, and financial life. 11kk provides members with various protective options, such as setting deposit limits, taking temporary breaks, and self-exclusion. These are discussed in detail in the Responsible Gaming Guidelines.

If you feel you are having difficulty controlling your gaming, please contact our support team immediately.

11kk makes every effort to ensure uninterrupted service, however the following limitations of liability apply:

• If the service is temporarily unavailable due to server maintenance or unexpected technical issues.
• For issues arising from technical errors by third-party payment gateways or game providers.
• If an account is damaged due to a member's own negligence or failure to follow security requirements.
• If a game is interrupted due to the user's internet connection or device issues.

11kk will not be liable for any indirect or consequential losses under any circumstances. If each complaint is reported to the support team with specific details, a resolution will be sought promptly.

11kk reserves the right to change these terms and conditions at any time when needed. If significant changes are made, members will be informed via their registered email or through a notice on the platform.

Continuing to use the platform after an amendment takes effect means you agree to the new terms. Members are advised to check this page regularly.

12.1 Dispute Resolution

If you have any dispute or complaint, contact the 11kk support team first — assistance in Bengali is available via live chat or email. You can also visit the Frequently Asked Questions (FAQ) page for answers to common questions.