11kk Responsible Gaming — Keep Yourself Protected
Gaming is for enjoyment — not for stress or harm. 11kk believes the most important thing for every player is to know their own limits and play within them.
Our Commitment
11kk is an entertainment platform. We have put multiple protection measures in place to ensure that casino or sports betting never has a negative impact on anyone's life. In line with our Terms and Conditions, every user is provided with sufficient tools to manage their own behaviour.
Being aware is the key to enjoying gaming. Placing bet after bet to try to recover lost money, or playing beyond your budget — these are signs of a problem. 11kk wants you to stay in control of your budget and time at all times.
Our Privacy Policy explains how your personal information is kept safe — even when you use features such as self-exclusion or limit-setting, your information remains fully secure.
Tools for Setting Your Limits
Log in to 11kk and activate any of the following features at any time — no extra contact needed.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once the limit is active, no deposits beyond that amount will be processed.
Session Time Limit
Set a time limit for how long you play in one go. When the time is up, you will be notified automatically and the session will end.
Temporary Break
If you want to take a break for a while, you can temporarily close your account for anywhere between 24 hours and 6 weeks.
Self-Exclusion
Activate self-exclusion for long-term protection. Your account will not be accessible in any way for the chosen period.
Activity History
You can view your full betting and deposit history at any time, so you can stay aware of your spending patterns.
Direct Support
If you have difficulty using any tool or need help making a decision about your account, contact us via 24/7 live chat.
Check Yourself
Answer these questions in your mind. This is a personal tool — no information is stored.
Think about your experience over the past few weeks:
If two or more of your answers are "yes", it would be wise to take a break or seek professional help.
Warning Signs of a Problem
If you notice the following signs, seek help right away.
- Trying to recover losses by placing bigger bets after a loss.
- Using money meant for bills or essential expenses on betting.
- Changes in sleep, eating or work habits due to gaming.
- Tension developing in relationships with loved ones.
- Developing a habit of lying or hiding things about gaming.
- Borrowing money or selling assets to continue betting.
- Breaking your own decision to stop gaming.
- Seeing gaming as the only way to relieve stress.
Where to Find Support
You do not have to face this alone — asking for help is a sign of strength.
11kk Support Team
Contact us via 24/7 live chat or email in Bengali or English. Our team will help immediately with self-exclusion or account closure.
Family and Trusted People
Talk openly with close family members or friends. Support from loved ones is one of the most effective forms of help in this situation.
Professional Counselling
Speak with a mental health specialist or counsellor. Mental health services are available at both government and private hospitals in Bangladesh.
Contact 11kk Support
If you want to activate self-exclusion, set a deposit limit, or temporarily close your account, contact our support team directly:
Live Chat: Available 24 hours a day, 7 days a week from any page on the site.
Email: [email protected]
Our team responds in both Bengali and English. All support requests are handled with complete confidentiality.
Healthy Gaming Habits
Only bet money that you can afford to lose without it affecting your daily life.
Decide how long you will play before starting a session and stay firm with that decision.
Betting is not a way to earn income — it is a form of entertainment. Keeping this perspective is the foundation of healthy gaming.
Avoid betting when you are angry, frustrated or overly excited. Make decisions with a clear head.
Avoid gaming entirely if you are under the influence of substances or medication — impaired judgement significantly increases risk.
Get up and move around at least once every hour — long uninterrupted sessions reduce your awareness.
Questions About Responsible Gaming
Visit our FAQ page for answers to more detailed questions.