11kk Privacy Policy

Welcome to 11kk. This privacy policy explains how we — the organisation operating the 11kk platform — process the personal information collected when you use our website and services.

This policy applies to the main 11kk website, the mobile application, and any other digital services we offer. By using our services, you agree to the terms described in this policy.

To understand the full terms for using our services, please read the Terms and Conditions page, which covers usage rights, restrictions, and legal responsibilities in detail.

11kk collects user information in several ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Valid address in Bangladesh
• National ID or other identity document details (for identity verification)

2.2 Transaction Information

We process financial information provided during deposits and withdrawals. This includes transaction details made through bKash, Nagad, Rocket, and Upay. However, we do not directly store complete payment card or bank account details.

2.3 Device and Browsing Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and usage patterns
• Preferred language and region settings

2.4 Communication Information

If you contact our support team via live chat or email, a record of that conversation is kept. This is used to improve service quality and to resolve disputes.

11kk uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised purposes.

3.1 Service Operations

• Managing your account and ensuring secure login
• Processing deposits and withdrawals
• Awarding bonuses and managing VIP benefits
• Providing 24/7 customer support

3.2 Security and Fraud Prevention

We analyse data to keep your account secure and to detect suspicious transactions. Preventing multiple account creation, unauthorised access, and fraud attempts is our responsibility.

3.3 Service Improvement

We analyse overall usage patterns to improve the user experience and to decide on adding new games or features. This analysis is not directly linked to personal information.

3.4 Communication

Important account notifications, transaction confirmations, and security alerts are sent to your registered mobile number or email.

Keeping your data secure is 11kk's top priority. We store data using industry-standard technology.

4.1 Encryption

All data is transmitted through SSL (Secure Socket Layer) encryption. Stored data is protected using strong encryption methods, which means no one other than authorised personnel can access it.

4.2 Retention Period

Necessary information is stored for as long as your account remains active. Even after an account is closed, certain information may be retained for a set period to meet legal obligations.

4.3 Access Controls

Only staff members who require access to your personal information for their work can view it. All staff operate under confidentiality agreements and receive data protection training.

4.4 Response to Data Breaches

In the event of a data security breach, we will notify affected users as quickly as possible and take the necessary steps to minimise any harm.

11kk does not sell your personal information or transfer it to third parties for commercial purposes. However, data must be shared in certain specific situations to operate our services:

5.1 Payment Processors

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations have their own privacy policies.

5.2 Game Providers

Gameplay data is shared with game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe for technical reasons. This information is used solely for operating the games.

5.3 Legal Obligations

Under applicable laws in Bangladesh, providing information upon receipt of a valid order from a government authority or court is our legal obligation. In such cases, we provide only the minimum information required.

5.4 Third-Party Responsibilities

All third-party organisations associated with us are required to follow strict data protection guidelines. They may use the data only for specified purposes and may not transfer it to anyone else.

The 11kk website uses cookies and similar tracking technologies. These make your experience smoother and ensure the platform functions correctly.

6.1 Essential Cookies

Essential cookies are used to maintain your login state, ensure session security, and remember your language preference. Without these cookies, the platform cannot function properly.

6.2 Functional Cookies

These cookies are used to store your preferred game categories, display settings, and other personalisation preferences.

6.3 Analytical Cookies

Analytical cookies are collected to understand which parts of the platform are used most and where issues occur. This is entirely anonymous and non-personally identifiable information.

6.4 Cookie Controls

Cookies can be managed or deleted from your browser settings. However, disabling essential cookies may limit some platform functionality.

You have important rights over your own information. 11kk respects these rights and helps you exercise them.

7.1 Right to Access

You can find out at any time what information we hold about you. Upon a written request, we will provide details of the stored information.

7.2 Right to Correction

If your account contains incorrect or outdated information, you have the right to have it corrected. Information can be updated through account settings or by contacting our support team.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, deletion may not be possible if there are legal obligations or if an ongoing financial dispute has not been resolved.

7.4 Right to Object to Processing

If your information is being used for marketing or promotional communications, you can object at any time and we will stop using your information accordingly.

All 11kk services are strictly for persons aged 21 and above. We take every precaution to keep minors away from gambling or betting activities.

Age verification is mandatory at registration. If any person under 21 is found to have registered or to be using the platform, their account is immediately suspended and the associated information is securely deleted.

To read our detailed guidelines on responsible gaming, visit the Responsible Gaming page, which describes the self-exclusion and limit-setting features available.

11kk reserves the right to amend or update this privacy policy as needed. Users will be informed of any significant changes.

Notice of changes will be given in the following ways:

• A notification will be sent to your registered email
• A notification will be shown on screen when you log in to the platform
• The last updated date at the top of this page will be changed

Continuing to use the platform after changes have been made will be considered as your acceptance of the revised policy. We recommend reviewing this page regularly.

To learn more about our operations, services, and goals, read the About Us page.

If you have any questions, comments, or complaints about this privacy policy, please contact us directly. Our support team is available 24 hours a day, 7 days a week in both Bangla and English.